Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

INFORMATION ABOUT US

www.opalgems.co.uk is a site operated by Opal Gems.

Joanne Bull is the sole trader for Opal Gems.

Our main trading address is: The Galleries, Upper Ground Floor, Broadstone Mill, Broadstone Road, Stockport SK5 7DL.

 

DELIVERY & RETURNS

Please refer to Delivery & Returns section of the website.

COMMISSIONS

A 20% to 40% deposit (dependant on commission value) will be required for all commissions. If the customer changes their mind and decides not to go ahead with the commission for whatever reason - after the piece has been started, then the deposit will NOT be refunded.

Commissions which include a stone/s are guaranteed for 6 months, and will be repaired free in the unlikely event of breakage, between 6 month and 12 months it will be repaired at cost, after 12 months the repair will be fully chargeable.

When a photo, sketch or picture is sent by the purchaser for me to work from, it will be used as guidance only.  As my work is handmade it will never be an exact copy of the image or drawing sent.

QUOTES & ESTIMATES

Quotes and estimates are valid for 14 days, due to the ever changing metal prices the original quote could change after this period.  The commission of a piece of jewellery based on current stock may differ in price on commission due to circumstances such as availability of the gemstone and fluctuation in price.

PRODUCT

You understand and agree that the Goods are items that are made of natural materials that are produced in a small number and, hence, are subject to variances in regards to their shape, size, quality or look to the product pictures and descriptions on our website or may otherwise vary from your exact expectations. For avoidance of doubt, the aforementioned variances do not qualify as Goods with defects (“Defective”) whose meaning shall be limited to damages that are unrelated to such aforementioned variances.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy & Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. Our Cookie Policy which sets out information about the cookies on our site.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we make, as they are binding on you. 

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

CONTACT US

To contact us, please email info@opalgems.co.uk

Thank you for visiting our site.

These Terms & Conditions do not affect your statutory rights.